Shipping policy
Last updated: May 27, 2026
This Shipping Policy applies to all purchases made on skvonm.shop and outlines our fulfillment and delivery practices.
Order Processing Time All orders are processed within 1 to 3 business days (Monday through Saturday, excluding Sundays and public holidays). “Processing time” refers to the period from order confirmation to the moment the shipment is dispatched from our facility. Each premium pet stairs and companion animal mobility ramp pack undergoes strict quality, material soundness, and structural safety inspections, and is carefully packaged to prevent foam core crushing or fabric tearing to ensure optimal condition upon delivery.
Shipping Time and Delivery Estimates We fulfill orders internationally to deliver our high-quality pet stairs directly to our consumers across Nigeria.
Shipping Origin: Orders are dispatched from our international logistics and fulfillment facilities. Target Market: We currently prioritize shipping to Nigeria. Estimated Shipping Time: Once dispatched, the estimated international shipping time to Nigeria is 7 to 13 business days. Total Delivery Time: Therefore, the total estimated time from order placement to delivery is approximately 8 to 16 business days.
Shipping Cost We offer Free Shipping on all orders destined for Nigeria. No unexpected handling fees, localized processing surcharges, or delivery fees apply at checkout.
Tax and Customs Information The final total shown on our secure checkout screen includes the cost of the product, standard fulfillment, and applicable handling. Because we ship internationally to Nigeria, please note that buyers are responsible for any destination local taxes, import regulations, or standard customs clearance intervals if required by regional authorities based on your delivery address. No hidden merchant transaction fees will be collected by our store.
Shipping Locations We currently ship to Nigeria. If your specific regional territory or zip code is not accessible at checkout, please contact our support team for specialized assistance.
Tracking Your Order Once your order has shipped, you will receive an automatic email confirmation containing your unique tracking number. You can track your shipment status dynamically through the secure tracking link provided in that email.
Delays Delivery times are reliable estimates and may vary due to external logistical factors such as international customs clearance intervals, severe global weather disruptions, or local carrier bottlenecks within Nigeria. We appreciate your patience and understanding in the event of any unforeseen logistical delays.
Contact Information If you have any questions regarding our shipping policy, please contact us: Operator: BOULEDJOUIDJA COMPANY PROPRIETARY LIMITED Email: support@skvonm.shop Address: MELBOURNE, 3000, VICTORIA, AUSTRALIA Phone: +61 468-113-345 Support Hours: Monday to Friday, 9:00 AM - 5:00 PM (AEST/AEDT - Australian Eastern Time)